PRIVACY POLICY

Concerned about protecting your privacy, Comtesse du Barry is committed to ensuring the highest level of protection of your personal data.

 

The purpose of this section is to explain to you the processing of personal data implemented in connection with the use of our services

 

The Comtesse du Barry company, as Data Controller, undertakes to comply with the provisions of law n ° 78-17 of 6 January 1978 as amended relating to data processing, files and freedoms with regard to the automated processing of personal data carried out as well as the regulation (EU) n ° 2016/679 of April 27, 2016 from its application on May 25, 2018.

 

For any information on the protection of personal data, you can also consult the website of the Commission Informatique et Liberté www.cnil.fr

 

 

SOMMAIRE

1.        WHO COLLECTS PERSONAL DATA ? 

 

2.        WHAT ARE THE PURPOSES OF COLLECTING YOUR PERSONAL DATA ?

 

3.        WHAT DATA ARE COLLECTED ?

 

4.        HOW ARE YOUR DATA COLLECTED ?

 

5.        TO WHOM YOUR DATA ARE TRANSMITTED ? 

 

6.        RECRUITMENT AND APPLICATIONS

 

7.        WHAT ARE MY RIGHTS AND HOW TO EXERCISE THEM AT THE COMTESSE DU BARRY ? 

 

8.        EXIT OF DATA AFTER DEATH 

 

9.        DATA TRANSFER OUTSIDE THE EU 

 

10.      HOW MUCH TIME IS MY DATA KEPT ? 

 

11.      WHAT SECURITY MEASURES ARE TAKEN TO PROTECT YOUR DATA ? 
11.1.         General rules 
11.2.         Rules applicable to banking data and credit card 
11.3.         Fight against internet fraud 

 

12.      WHAT TO KNOW ABOUT DATA COLLECTED BY SOCIAL NETWORKS ? 

 

13.      WILL I RECEIVE COMMERCIAL SOLICITATIONS ? 
13.1.         Principles applicable to Comtesse du Barry
13.2.         Prospecting by email and sms 
13.3.         E-Mail Retargeting 

 

14.      DOES COMTESSE DU BARRY USE COOKIES, TAGS AND TRACERS?
14.1.        What are cookies, tags and trackers used for? ?  
14.2.        How to configure the deposit of cookies, tags and tracers ?
14.3.        Setting up your browser software 
14.4.        Setting up your smartphone's operating system 
14.5.        Opposition list to manage the deposit of cookies 

 

15.      WHAT IS THE DELEGATE FOR DATA PROTECTION OF COUNTESS DU BARRY ?  
15.1.         What are its missions ? 
15.2.         How to contact the Data Protection Officer ?

 

 

WHO COLLECTS PERSONAL DATA ?

Identité du Responsable du traitement : Comtesse du Barry, Simplified joint stock company with capital of 1 630 496 Euros, registered in the Auch Trade and Companies Register under number 396 720 310 headquartered is located Route de Touget in GIMONT (32200). Comtesse du Barry is a company of the Coopératif Maïsadour group, located Route de Saint-Sever in HAUT-MAUCO (40280), registered with the RCS of Mont-de-Marsan under the number 782 092 290.

 

WHAT ARE THE PURPOSES OF COLLECTING YOUR PERSONAL DATA ?

The Comtesse du Barry company collects and records your personal data in order to carry out the following processing operations :

  • Customer account, shopping cart and order management

  • Management of deliveries, order tracking and after-sales service

  • Provision of a share button on social networks

  • Sending targeted commercial offers by email, on social networks or any other medium.

  • Collection of customer opinions on the products sold, the reception in the Shops and the services offered

  • Display of targeted advertising on the site and on social networks

  • Personalization of site content and the information we send you

  • Fight against fraud during the payment of the order

  • Site traffic measurement (mobile and desktop)

  • Setting up promotional games and contests

  • Realization of audience measurement statistics and marketing studies

  • Sharing information with our business partners

With the exception of commercial prospecting operations, Comtesse du Barry considers that all of the above processing operations are necessary for the performance of the contract between a Client and Comtesse du Barry.

 

Commercial prospecting operations are based on the consent of the data subject to the processing of their data. The person concerned has the option to withdraw his consent by making a request electronically, by contacting customer service via the contact form or by email at the following address : info@comtessedubarry.com or by mail to the following address: Comtesse du Barry - Service Relations Clients - Route de Touget - 32200 Gimont, indicating your name, first name, address, email and if possible customer reference in order to speed up the consideration of your request .

 

 

WHAT DATA ARE COLLECTED ?

In particular, we collect and process the following personal information : name, postal address, email address, date of birth, gender, preferred language, username, password, telephone number, IP address, connection data and navigation data, order history (type and number of products purchased and returned), preferences and interests, products viewed, delivery incidents, complaints, comments you provide, geolocation data, data about you from sources available publicly or that we may obtain from suppliers of external services.

 

On the site, the mandatory or optional nature of the data is indicated to you during collection by an asterisk. Some data is collected automatically as a result of your actions on the site.

 

We also perform audience measurements, for example we measure the number of page views, the number of visits to the site, as well as the activity of visitors to the site and their frequency of return.

 

HOW ARE YOUR DATA COLLECTED ?

We may collect your personal data in various ways, including when you visit our stores, attend our events, browse our websites.
For example, when you make a purchase in store, when you join our loyalty program, when you participate in a contest or promotional game, participate in an activity that we organize, by means of surveys, via social media, subscribe to our newsletter, request a catalog, register for an event, or when you contact us by email or phone.

 

On the website, this data collection takes place when :

  • you create your customer account « my account »

  • you subscribe to newsletters

  • you place an order or a return request on the site

  • you put products in his shopping cart, by means of functional cookies (see paragraph "Cookies"), to allow you to finalize your purchase later

  • you contact the Comtesse du Barry Customer Service by any means of communication made available to it

  • you participate in a promotional game / contest

  • you browse the site and view articles

  • you write a comment or a review on an article

  • you share a review with a friend by sending an email from an article page

  • you share a review via Facebook, Google +, Twitter, Instagram or Pinterest from an article page

  • you fill out an information entry form, questionnaires on the Site

We may also link and / or combine information about you that we collect from different devices that you use.

 

TO WHOM YOUR DATA ARE TRANSMITTED ?

Your data is transmitted to partners of Comtesse du Barry who can process the data on their behalf (these are recipients) or only on behalf of and according to the instructions of Comtesse du Barry (these are subcontractors).

 

The recipients of the data are :

  • Police authorities in the context of judicial requisitions concerning the fight against fraud

  • Business partners and in particular marketing and advertising agencies

  •  

Comtesse du Barry also uses subcontractors for the following operations :

  • Secure payment on the sites

  • The fight against fraud

  • Sending postal mail

  • The personalization of the content of the sites

  • Carrying out maintenance and technical development of the website

  • The collection of customer reviews

 

RECRUITMENT AND APPLICATIONS

The personal information collected is processed by computer in accordance with the law of January 6, 1978 in order to manage and monitor applications via recruitment software on our Site. The data controller is the Maïsadour group. 

The data collected is intended for the use of Maïsadour and is kept for a period of 1 year from the date of submission of the application in the recruitment software

 

WHAT ARE MY RIGHTS AND HOW TO EXERCISE THEM A COMTESSE DU BARRY UPRES ?

Any natural person using the service has the right to exercise their rights of access, rectification, withdrawal of consent, portability and, where applicable, erasure, limitation, portability and opposition to the processing of data. information collected about them, in accordance with legal provisions.

These rights can be exercised with the Comtesse du Barry company which collected the personal data, in making a request accompanied by a photocopy of your signed identity card, as follows :

 

By post, by writing to us to the following address :

 

Comtesse du Barry - Service Relations Clients – Touget road – 32200 Gimont, by indicating your name, first name, address, email and if possible customer reference in order to speed up the consideration of your request.

 

Electronically, by contacting customer service via the contact form or by email at the following address :dpo-cdb@comtessedubarry.com

 

The Comtesse du Barry company sends a response within 1 month of exercising the right, postmark being taken as proof.

 

You are also informed that you can lodge a complaint with the competent supervisory authority : www.cnil.fr ou CNIL- 3 Place de Fontenoy, 75007 PARIS.

 

EXIT OF DATA AFTER DEATH 

The User may formulate directives relating to the storage, erasure and communication of his personal data after his death in accordance with article 40-1 of law 78-17 of January 6, 1978. These directives can be general or specific.

 

The User can formulate his advance directives electronically, by contacting customer service via contact form or by email at the following address : info@comtessedubarry.com

 

TRANSFER OF DATA OUTSIDE THE EU 

You are informed that personal data concerning you may be transmitted for the purposes of the purposes defined below to companies located in countries outside the European Union and not having an adequate level of protection with regard to the Protection of personal data.

 

Prior to the transfer outside the European Union, and in accordance with the regulations in force, Comtesse du Barry will implement all the procedures required to obtain the guarantees necessary to secure such transfers.

 

Transfers outside the European Union can be made in particular within the framework of the following activities :

  • Use of data to social networks

  • IT services

In order to meet the requirements of Article 91 of Decree 2005-1309, and for the sake of completeness, the User has the option of contacting Comtesse du Barry for the most up-to-date information on data transfers.

 

HOW MUCH TIME IS MY DATA KEPT ? 

Comtesse du Barry has determined precise rules concerning the retention period of Users' personal data.

 

To calculate the most relevant shelf life, Comtesse du Barry distinguishes prospects who have never made a purchase from Comtesse du Barry (and its partners) from customers who have already made a purchase.

 

A separate retention period will be applied to prospects and customers.

 

Regarding prospects, the starting point of the retention period is the prospect's last action towards the brand : last connection to the customer account, or sending an email to customer service, or clicking on a hypertext link in an email sent by Comtesse du Barry, or sending a catalog by mail

 

Regarding customers, the starting point of the shelf life is their last purchase from Comtesse du Barry.

 

Comtesse du Barry keeps the data for a period of 7 years from the end of the relationship with the client, and 2 years from the last prospecting.

At the end of this period, the data of the customer or prospect will be anonymized. 



However, information allowing proof of a right or a contract, or kept for compliance with a legal obligation, may be archived in accordance with the legal provisions in force.

 

 

WHAT SECURITY MEASURES ARE TAKEN TO PROTECT YOUR DATA ? 

General rules

As data controller, the Comtesse du Barry company takes all necessary precautions to preserve the security and confidentiality of data and in particular to prevent it from being distorted, damaged, or from unauthorized third parties having access to it.

 

In accordance with Article 35 of Law 78-17 of January 6, 1978, subcontractors undertake to respect data security and confidentiality.

 

Rules applicable to banking data and credit card

When placing the order, no banking data is collected or stored by Comtesse du Barry

 

In order to ensure the security of payments, Comtesse du Barry uses the services of a service provider, PAYBOX, certified PCI-DSS. This standard is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholder data, and thus secure the protection of card and transaction data.  
When you place an order in credit card payment to Comtesse du Barry, our order taking system connects in real time with the PAYBOX system which collects your data and performs various checks to avoid abuse and fraud. The data is stored on PAYBOX servers and is not transmitted at any time to Comtesse du Barry's servers., PAYBOX requests authorization from the bank and sends us a transaction number which allows operations up to the amount of the authorization.

 

For each transaction, PAYBOX does not have access to the identity of the cardholders and the saved card data is encrypted. These data are saved for a period of 13 months.

 

Fight against internet fraud

The data collected is also used in the context of preventing and combating fraud, in particular with regard to bank cards. Comtesse du Barry reserves the right to verify the personal data communicated by the customer when placing the order and to adopt all the measures deemed necessary to verify that the person whose bank account is debited is indeed the one who has placed the order, in order to avoid any fraudulent payment. This verification may take the form of a request for proof of identity and / or address. 



In the absence of a negative response from the customer, Comtesse du Barry reserves the right to cancel the order placed by the customer.

 

 

WHAT TO KNOW ABOUT DATA COLLECTED BY SOCIAL NETWORKS ?

Comtesse du Barry suggests that you use social networks to improve the commercial relationship and provide you with targeted advertising offers on these networks.

 

The use of social networks to interact with Comtesse du Barry (and including in particular the Facebook Messenger tools, the buttons « share » Facebook, Instagram or Twitter) is likely to lead to data exchanges between Comtesse du Barry and these social networks.

 

For example, if you are connected to the Facebook social network on your computer and you visit a page on the Comtesse du Barry site, Facebook may collect this information. Likewise, if you click on the « twitter » on a page of the Comtesse du Barry website, twitter will collect this information.



Comtesse du Barry invites you to consult the personal data management policies of the various social networks to be aware of the personal data that may be transmitted by them.

 

If you do not want social networks to collect information about you while browsing the Comtesse du Barry site, we advise you to disconnect from them before consulting the Comtesse du Barry site.

 

WILL I RECEIVE COMMERCIAL SOLICITATIONS ? 

Principles applicable to Comtesse du Barry

Comtesse du Barry uses your contact details to send you targeted advertising, in particular by email, post, sms.

 

In this context, the Comtesse du Barry company undertakes to comply with the rules applicable to each prospecting channel.

 

Prospecting by email and sms

Comtesse du Barry complies with the rules laid down by article L34-5 of the postal and electronic communications code which provides for the express prior collection of the User's consent for sending commercial prospecting by electronic means (e-mail or SMS ).

 

Thus, when creating your account on the site or in a store, you are expressly asked for your consent to receive offers from Comtesse du Barry.


There is an exception in the event that the User, without having given his prior consent, can, however, be approached if he is already a customer of Comtesse du Barry and the purpose of the prospecting is to offer similar products or services. Especially for retargeting emails sent by our service provider Devatics, thanks to the Email you communicated to Comtesse du Barry by creating your customer account on our website.

 

In all cases, the User has the option of objecting to the receipt of these requests by performing the following actions :

 

For email, by clicking on the unsubscribe link provided in each email or by going to their Comtesse du Barry account in the newsletter section or by post, in writing to us at the following address :

 

Comtesse du Barry - Service Relations Clients – Touget road – 32200 Gimont, by indicating your name, first name, address, email and if possible customer reference in order to speed up the consideration of your request.

 

E-Mail Retargeting

After browsing our site, you will receive an Email even though you have not entrusted your Email address to Comtesse du Barry. How is it possible ?

 

Digital Squad acts contractually as joint controller with the publisher. It is the publisher who legally collects personal data for commercial prospecting purposes and the partner optin by mentioning Digital Squad as the recipient. The 2 joint managers have an obligation to send each other the requests for the exercise of the rights of the persons concerned.

 

Digital Squad as an issuer uses the optin email addresses of the publisher

 

Digital Squad says :

  • The identity of the data controllers in the header and the commercial nature of the message

  • The identity of the advertiser (Comtesse du Barry via Kwanko) in the body of the message

  • The legal notices and the links for unsubscribing or exercising rights both to Digital Squad as joint controller and to the publisher as owner of the source file and joint controller.

Digital Squad's privacy policy contains all additional information within the framework of article 14 of the GDPR.

 

Here is the information about Digital Squad cookies :

 

Field Cookie name Description Purpose Cookie duration Deactivation link
email-match.com  ID Identifiers
anonymous
user
collection navigation
or shares
of the Internet user for
email retargeting
13 months   https://www.squadata.net/private-policy/ 
visited area  ema_ace Identifiers
anonymous
user
collection navigation
or shares
of the Internet user for
email retargeting
session  https://www.squadata.net/private-policy/
visited area ema_vis Identifiers
anonymous
user
and site
  
collection navigation
or shares
of the Internet user for
email retargeting
  
session https://www.squadata.net/private-policy/ 

Commercial prospecting by phone

Comtesse du Barry can contact you by phone to provide you with offers on products or services. If you do not wish to be solicited, you have the option of subscribing to the list of opposition to canvassing available on the site www.bloctel.gouv.fr

 

DOES COMTESSE DU BARRY USE COOKIES, TAGS AND TRACERS ?

When using our Service, information relating to the navigation of your terminal (computer, tablet, smartphone, etc.) may be saved in "Cookie" files placed on your terminal, subject to the choices made. that you have expressed regarding Cookies and that you can modify at any time.

 

WHAT IS A COOKIE ? 

The term cookie encompasses several technologies that make it possible to carry out navigation tracking or behavioral analysis of the Internet user. These technologies are multiple and constantly evolving. In particular, there are cookies, tags, pixels, JavaScript code.

 

The http cookie, which is currently the most widely used technology, is a small text file saved by the browser of your computer, tablet or smartphone and which allows user data to be stored in order to facilitate navigation and allow certain functions.

 

FOR WHAT REASONS COOKIES, TAGS AND TRACERS ARE USED ? 

The Cookies that Comtesse du Barry issues on the site allow us :
- to establish statistics and volumes of frequentation and use of the various elements composing our services. As such, we use audience measurement cookies.
- adapt the presentation of our Site according to the terminal used;
- to adapt the presentation of our Site according to the affinities of each user ;
- memorize information relating to a form that you have completed on our Site (registration or access to your account, service subscribed, content of an order basket, etc.) ;
- to allow you to access reserved and personal areas of our Site, such as your account, using identifiers ;
- to implement security measures, for example when you are asked to log in to your account again after a certain period of time ;
- share information with advertisers on other websites to provide you with relevant advertisements that are relevant to your interests. As such, we use advertising cookies.
- share information on social networks. As such, we use cookies to share on these networks.

 

HOW TO SET THE DEPOSIT OF COOKIES, TAGS AND TRACERS ?

In accordance with Article 32II of Law 78-17, the Comtesse du Barry company collects your prior consent to the deposit of advertising cookies, audience measurement and sharing to social networks.

 

You can choose at any time to express and modify your wishes in terms of cookies, by the means described below.

 

Setting up your browser software

You can configure your browser software so that cookies are saved in your terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. You can also configure your browser software so that the acceptance or rejection of cookies is offered to you from time to time, before a cookie is likely to be saved in your terminal.

 

How to exercise your choices, depending on the browser you use ?
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your preferences in terms of cookies.

 

Pour Internet Explorer™ : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Pour Safari™ : http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
For Chrome™ : http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
For Firefox™ : http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
For Opera™ : http://help.opera.com/Windows/10.20/fr/cookies.html

 

Setting up your smartphone's operating system

You have the possibility to control the deposit of Cookies on your smartphone in accordance with the rules of the operating system.
On iOS : https://support.apple.com/fr-fr/HT201265
On Android : https://support.google.com/chrome/topic/3434352

 

Opposition list to manage the deposit of cookies
You also have the possibility to oppose the deposit of cookies by accessing the website http://www.youronlinechoices.com/fr/controler-ses-cookies/.

 

During your navigation, you will be informed of the presence of cookies and their purpose. You will be asked for your consent and you will be offered a way to refuse them. You can configure your internet browser to limit the use of cookies and withdraw your consent by deleting or blocking cookies.

 

The continuation of your navigation on the site constitutes agreement to the deposit of cookies on your terminal.

 

If cookies are disabled, you may not be able to use all the features of the site.

 

The cookies necessary for the provision of a service expressly requested by the user are exempt from the collection of this consent.

 

Cookies are valid for a maximum of 13 months. Your consent will be requested again at the end of this maximum period by displaying the information banner or clearing your browser cache before the end of the validation period.

 

If your terminal is used by several people or has several Internet browsers on which you are working, your cookie settings may not be taken into account permanently. If you use different terminals to access our application (smartphone, tablet, computer, etc.), your preferences must be set on each of them.

 

 

WHAT IS THE DATA PROTECTION OFFICER ? 

What are its missions ?

The data protection officer appointed within the Maïsadour group is responsible for ensuring compliance with the regulations and rules described in this document.

 

In particular, it ensures that a register of the processing of personal data carried out in the company is established and that they comply with the regulations and their changes.

 

It ensures awareness among teams and responds to users wishing to exercise their rights regarding personal data collected by Comtesse du Barry.

 

How to contact the data protection officer ?

You have the possibility to contact the data protection officer by email : dpo-cdb@comtessedubarry.com

 

 

To learn more about your rights, visit the website of the CNIL : www.cnil.fr/fr/comprendre-vos-droits.